Action for Chat

The Action Node Chat allows you to integrate various specific functions and capabilities into text-based conversation flows. Here are the types of actions available for the Chat channel:

  • Q&A (Question & Answer): Uses knowledge sources (Docs/Table/Audio/JSON) to answer user questions directly and informatively. AI will search for the most relevant answer based on the question provided.
  • Generate Chart: Utilizes data from knowledge sources (Table) to generate various types of data visualizations such as bar charts, line graphs, or pie charts. This allows AI to present information visually to users.
  • Generate File: Creates and sends various types of files to users based on information processed in the workflow. For example, generating document summaries in Docx format or creating reports in Excel format.
  • Vision OCR (Optical Character Recognition): Enables AI to extract text from images uploaded by users. The extracted text can then be used to generate summaries or create reports.

Why is the Action Node Chat Important?

  • Expanded Functionality: Allows conversation flows to do more than just answer questions.
  • Richer Interaction: Provides more engaging and informative ways to interact with users (e.g., through data visualization).
  • Task Automation: Automates the creation and sending of files or notifications.

*This action is available for WhatsApp conversations.

Action for Voice Call

The Action Node Voice Call allows you to integrate various specific functions and capabilities into voice call-based interaction flows. Here are the types of actions available for the Voice Call channel:

  • Inbound Call: Manages incoming call flows, including automatic answering and initial information gathering.
  • Outbound Call: Automates outgoing calls for various purposes, such as reminders, verifications, or proactively conveying information to users.
  • Transfer Call: Directs calls to human agents or the appropriate departments based on user needs or information gathered during the AI interaction.
  • Notification: Sends notifications to users through various channels (WhatsApp/Email/In-App) with content generated based on prompt instructions. Notification delivery can be immediate or scheduled as needed.

Why is the Action Node (Voice Call) Important?

  • Voice Service Automation: Reduces the need for human intervention for routine tasks.
  • Improved Operational Efficiency: Speeds up call handling and reduces wait times.
  • Better User Experience: Provides fast and timely responses through the voice channel.
  • Flexibility in Call Handling: Enables intelligent call routing based on context.