- Centralized Multi-WABA Monitoring: View all incoming messages from every WhatsApp Business Account (WABA) integrated into your Soca Platform in a single, organized inbox. Messages are grouped by time (Today, Yesterday, Last 7 Days) and can be filtered by read/unread status, so your team never misses a single conversation.
- AI & Human Hybrid Response: Every conversation can be handled automatically by your configured AI Agent or taken over manually by a human agent at any time. Simply toggle between AI and Human mode mid-conversation — giving you full flexibility to deliver fast automated responses while still allowing personal intervention when it matters most.
- Customer Journey Tracking: Every interaction with a customer is automatically recorded as a journey stage — from the first chat, human response, contact creation, to deal progression. This gives your team a full picture of where each customer stands in their relationship with your business, all without leaving the inbox.
- Personalized Notes per Customer: Add private notes to any customer’s number directly from the inbox panel. Whether it’s a preference, a follow-up reminder, or a special instruction for your team, notes are saved and visible every time that number appears in a conversation.
- One-Click Contact Saving: Save any customer’s number directly to your Contact Management from the inbox with a single click, ensuring no lead or customer data is ever lost and every contact is ready for your next campaign or follow-up.
- Total Conversation Control: Managing customer messages across multiple WABA numbers without a centralized tool leads to missed messages and inconsistent responses. The Inbox brings everything into one place so your team can operate with full visibility and control.
- Faster Response, Better Customer Experience: With AI handling routine inquiries automatically and human agents stepping in only when needed, your business can deliver fast, accurate, and personalized responses 24/7 — without burning out your team.
- Data-Driven Customer Relationships: The combination of Customer Journey tracking, personalized notes, and seamless contact saving means every conversation becomes a data point that helps your team understand, segment, and serve customers better over time.