Dashboard

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Usage Monitoring & In-Depth Customer Behavior Analysis

• Critical Message Usage Monitoring: Gain full visibility into key metrics such as Total Messages Sent & Received, Average AI Response Time (Avg Response Time AI), and a breakdown of the Number of Outbound and Inbound Messages.
• Identify Peak Activity & Conversation Traffic: See when your customers are most actively interacting for strategic resource placement. Understand your customers’ communication patterns through Conversation Traffic analysis on the Soci platform.
• History-Based Customer Behavior Analysis: Innovation! You can now analyze customer patterns and sentiments by directly querying your AI Chatbot about the content of the entire WhatsApp conversation history. Identify pain points, trending products, and complaint categories without manually reading every single chat.

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Why Should You Use This Dashboard?

• Cost and Efficiency Optimization: By monitoring Total Messages and Peak Activity, you can allocate resources more smartly, reduce operational costs, and ensure no messages are missed during busy hours.
• Elevate Service Quality (Customer Experience) & Sales Strategy: Monitoring the Avg Response Time AI guarantees fast responses. Furthermore, the AI Conversation History Analysis feature allows you to make marketing and product development decisions based on specific customer behavioral insights pulled directly from their conversation data.