> ## Documentation Index > Fetch the complete documentation index at: https://docs.soca.ai/llms.txt > Use this file to discover all available pages before exploring further. # Inbox Inbox12 Pn Monitor, manage, and respond to all your customer conversations in one place with the Inbox feature on the Soca Platform — powered by AI, personalized by your team! * **Centralized Multi-WABA Monitoring:** View all incoming messages from every WhatsApp Business Account (WABA) integrated into your Soca Platform in a single, organized inbox. Messages are grouped by time (Today, Yesterday, Last 7 Days) and can be filtered by read/unread status, so your team never misses a single conversation. * **AI & Human Hybrid Response:** Every conversation can be handled automatically by your configured AI Agent or taken over manually by a human agent at any time. Simply toggle between AI and Human mode mid-conversation — giving you full flexibility to deliver fast automated responses while still allowing personal intervention when it matters most. * **Customer Journey Tracking:** Every interaction with a customer is automatically recorded as a journey stage — from the first chat, human response, contact creation, to deal progression. This gives your team a full picture of where each customer stands in their relationship with your business, all without leaving the inbox. * **Personalized Notes per Customer:** Add private notes to any customer's number directly from the inbox panel. Whether it's a preference, a follow-up reminder, or a special instruction for your team, notes are saved and visible every time that number appears in a conversation. * **One-Click Contact Saving:** Save any customer's number directly to your Contact Management from the inbox with a single click, ensuring no lead or customer data is ever lost and every contact is ready for your next campaign or follow-up. **Why Your Business Should Use This Feature?** * **Total Conversation Control:** Managing customer messages across multiple WABA numbers without a centralized tool leads to missed messages and inconsistent responses. The Inbox brings everything into one place so your team can operate with full visibility and control. * **Faster Response, Better Customer Experience:** With AI handling routine inquiries automatically and human agents stepping in only when needed, your business can deliver fast, accurate, and personalized responses 24/7 — without burning out your team. * **Data-Driven Customer Relationships:** The combination of Customer Journey tracking, personalized notes, and seamless contact saving means every conversation becomes a data point that helps your team understand, segment, and serve customers better over time.